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Faq

Absolutely! If your order is a gift, we’ll include a beautifully customized postcard with your message and even a photo. After placing your order, just send us a message on WhatsApp at +91-821-7048385 & +91-896-8655925, and our team will take care of the rest.

We use a special mesh-grip technology in the elastic that gives a secure hold without squeezing your legs. Our socks stay up comfortably, and even after wearing them for all day they won’t leave marks.

Our socks come in a free-size fit and are designed to comfortably suit men with foot sizes UK 7–11.

Our socks are crafted on advanced Italian knitting machines using innovative mesh-grip technology that ensures a secure, stay-put fit. They’re breathable, ultra-soft, and designed for all-day comfort. Many customers say they’re the most comfortable socks they’ve ever worn — and we love hearing that!

Yes, we do! We offer international shipping worldwide for an additional USD 20.
We’d love to deliver to Mars too… but sadly, no courier partner has signed up for interplanetary shipping yet.

Yes! We offer an exciting affiliate program for anyone looking to earn by promoting our products within their community.

Absolutely. We take your security very seriously. Our website is fully protected, and all credit card information is transmitted through SSL-encrypted, secure channels.

We never store your payment details, and we do not share your personal information with any third parties — so you can shop with complete confidence.

Once your return or exchange item has been dispatched, you’ll receive all the details — including a tracking link — via WhatsApp. You can use this link to check the status of your return or exchange in real time.

Once a return or exchange request has been initiated, it cannot be cancelled. This helps us maintain a smooth, accurate, and efficient return process. We recommend double-checking your decision before raising a return or exchange request to avoid any inconvenience.

Yes, you can request an address change only if your order hasn’t been dispatched yet.
Simply contact our support team as soon as possible with your updated address details.

Once the order has been shipped, we won’t be able to modify the address, and the package will be delivered to the original location provided at checkout.

Our courier partner will make up to three pickup attempts. If all attempts are missed, the request may be cancelled, and you may need to raise a new return or exchange request.

We understand the excitement of gifting! However, we need to keep the tags attached in case the recipient faces any issues and needs to return or exchange the product.

While we cannot remove the invoice or tags, you can call us immediately after placing your order, and our team will assist you with the packaging as much as possible.

If you’d like to include a gift note, simply email your message to 

support@thetoortle.com and call us right away so we can add it before your order is shipped.
Please note: the gift note can include up to 250 characters.

Just click on “Forgot Password” on the login page, and we’ll send you a password reset link so you can quickly regain access to your account.

Yes, once you register with us, you’ll be automatically subscribed to our marketing emails and SMS updates. If you’d rather not receive them, you can easily unsubscribe anytime by clicking the link included in any of our emails.

You can cancel your order only if it hasn’t been dispatched from our warehouse yet.
For prepaid orders, the refund for a cancelled order will be credited to your original Paymnet mode.

To help us resolve the issue quickly, please follow these steps:

1. Record an unboxing video:
Always take a full unboxing video before opening the package. This helps us verify the problem.

2. Video proof is mandatory:
We’re unable to accept returns without an unboxing video that clearly shows the issue.

3. Share the video within 24 hours:
Email the unboxing video to support@thetoortle.com within 24 hours of delivery so we can assist you promptly.

Unfortunately, items bought during a Sale or Promotion are not eligible for return or exchange.

Our socks are made from high-quality fabrics such as premium combed cotton, elastane, and nylon for durability and comfort. Each product page lists the exact material blend

Yes! Toortle socks are designed for all-day comfort with breathable fabric, cushioned support, and stretch that stays in place.

No. Our socks are made using color-fast dyes that maintain brightness wash after wash. For best results, wash in cold water and avoid bleach.

Absolutely. Our sports socks offer arch support, cushioning, and moisture-wicking properties for comfort during running, gym, and outdoor activities

Machine wash in cold or lukewarm water. Avoid bleach and tumble drying to maintain elasticity and fabric quality.

Yes, we offer easy returns or exchanges within 7 days  for unworn and unused products. Please check our return policy page for full details.

Orders are typically delivered within 3–5 business days depending on your location. You will receive tracking as soon as your order ships.

Yes, bulk and corporate gifting orders are welcome. Contact us through our support page for pricing and customization options.

Most of our designs are unisex and suitable for both men and women. Any style-specific details are mentioned on the product page.

1. Dive Into the Vibe: Scroll through our bold, funky sock collection and pick the pair that speaks to your soul.

2. Add to Cart: Love it? Hit ‘Add to Cart’ and make it yours.

3. Sock Check: Tap the cart icon (top right!) to review your haul. Add more flavor or head straight to checkout—your call.

4. Log In or Join the Fam: Sign in to your account, or create one in a snap if you're new to the sock party.

5. Seal the Deal: Confirm your address, pick your payment mode, and click 

‘Place Order’ to lock in your fresh pair.

No hidden costs—promise. You only pay what’s shown. Nothing more.

If you experience a payment failure, please try again and ensure the following:

    • Verify that your account details, billing address, and password (for Net Banking) are correct.
    • Ensure your internet connection is stable during the process.
    • If your account was debited despite the failure, the amount will usually be refunded within 10 business days. For further assistance, feel free to email us at support@thetoortle.com.

You can track your order once it's dispatched from Toortle. Our delivery partner  sends you a whatsapp message and a email with a tracking link. Alternatively, you can track it through your account by selecting ‘Orders’ from the top right corner and clicking ‘Track Order’ next to the respective Order ID.

If your prepaid order is marked as undelivered, don’t stress — we’ve got your back. Just contact our support team with your order details, and we’ll help track it or arrange a re-delivery.
If the order gets returned to us, we’ll issue a refund in the form of Wallet credit to your account.

Starting a return or exchange is simple:

  1. Log in to your account on our website.

  2. Go to your profile and click on “My Orders.”

  3. Select the order you want to return or exchange.

  4. Click the “Return” or "Exchange" button and follow the steps shown.

Please Note: Your request will be processed only after our Customer Experience Team reviews and approves it, which usually takes up to 48 hours from the time you raise the request.