Returns
Returns
We want you to absolutely love your funky Toortle socks! But if something’s not quite right, here’s how we’ve got you covered.
100% Happiness Guarantee: Don’t love your socks? Let’s make it right – with a return, refund or exchange!
1
Request
2
Pickup / Ship
3
Refund / Exchange
🔄 Returns & Exchanges – The Basics
Return Window: 7 days from delivery.
Eligibility: Unused, unwashed, in original packaging.
Accepted Reasons: Wrong item, damaged, defective, or size/quality issues.
🔁 Exchange Policy
Style not working out? Prefer another funky pair? We’ll exchange it if it’s unused and sellable. Processed in 5–7 days after we receive it.
💰 Refunds
Prepaid orders: Refund to original method.
COD: Store credit.
Refunds within 7–10 working days post-inspection.
Note: Shipping fees are non-refundable.
🚚 Return Pickup / Shipping
We'll arrange pickup in most areas. If not, ship it yourself and we’ll reimburse up to ₹50 with valid proof.
🚫 Non-Returnable Items
Used or washed socks
Items on clearance/final sale
Customized or personalized items
📩 How to Start a Return or Exchange
Email us at support@toortle.in
Include order ID, reason, and photos (if applicable)
We’ll respond in 24–48 hours
